On 21 September, in the presence of Lydie Polfer, Mayor of Luxembourg City, the directors of atHomeFinance inaugurated their new offices at 25 route d'Esch in Luxembourg.

A new "click&bricks" concept

With a view to providing users with even greater support in their real estate projects, the atHomeFinance agency is now giving them the choice of approach. atHomeFinance is thus becoming the first real estate brokerage and financing advisor in Luxembourg to offer both the speed of an online transaction and traditional face-to-face services, in a resolutely modern and friendly environment.

An ideal concept... to meet the needs of the market

While the focus of the group since its inception has been on 100% digital, and notwithstanding substantial growth in searches generated on atHomeFinance Since the merger, it has become clear that users want to be able to meet their advisor face-to-face at an often crucial time in their lives. "Given that 50% of users are ready to take a purely digital approach, it is important to offer a digital experience combined with a possible personalised offline meeting", explains Luca Rossetto, Group CEO, and continues, "After guiding the customer in his or her search for a home loan via the digital channel offered by atHomeFinance, the customer has the possibility of making direct contact with one of the five advisors in the branch, all experts in the banking world, for a personal meeting in a welcoming environment". The assistance offered by atHomeFinance is not limited to finding the right home loan for each individual situation, but also includes advice on outstanding balance insurance and renegotiating existing home loans.

A unique concept... for a pleasant and friendly experience

In order to provide a unique experience for the visitor, atHomeFinance called on egb, an innovative interior design firm from Luxembourg. The agency's design complied with very precise specifications regarding the layout of the space. "In designing the space, it was essential to emphasise the identity and spirit of the brand, to reflect a young, dynamic and open spirit, while maintaining a familiar and reassuring aspect", explains Tim PITTEVILS, General Manager of atHomeGroup.

An urban and contemporary atmosphere in the choice of materials and tailor-made furniture allow the visitor to enjoy a pleasant experience and invite relaxation: bay windows to let in the daylight, discreet spaces for guaranteed confidentiality, graffiti by the Luxembourg graffiti artist SUMO, a relaxation area to shorten the waiting time and a play area for children... are not the result of chance, but the result of careful and thorough research into the well-being of visitors and advisers.

atHomeFinance... when you want, where you want

The timing of the opening of the atHomeFinance branch was not random. The "Home and Living" housing fair in mid-October is a key annual event that should not be missed by anyone looking to buy a property. Accessible by appointment, every day, from Monday to Saturday between 9:00 am and 7:00 pm, the atHomeFinance agency is located on Route d'Esch, near the city centre, on a road that is easily accessible on foot, by public transport or by car, since it has parking spaces.